Feedback

VMCH is committed to upholding the rights of people we support.

We strive for excellence and continuous improvement.  With that in mind, we welcome your feedback.

Please call 1800 036 377 or use the Contact Us form on this page.  Alternatively, simple pick up a ‘Have Your Say’ form from your aged care residence’s office or noticeboard.

If you’d like to speak to someone face-to-face, feel free to make an appointment via reception to speak with the Residential Services Manager.

Rest assured, all feedback is recorded and responded to.

If, at any time, you want someone independent to speak on your behalf, or if you are concerned that there has been breach of Human Rights, there are a range of organisations that can help, including those listed below.

Aged Care Quality and Safety Commission

The Aged Care Complaints Commissioner focuses on the quality improvement of care and services to care recipients in Commonwealth Government-subsidised aged care services.

Phone: 1800 591 822 (free call)

Web: www.agedcarequality.gov.au

Write: GPO Box 9819, Melbourne, VIC, 3000

Elder Rights Advocacy

Elder Rights Advocacy offers a free, confidential and independent service to older people (or their representatives) who are receiving a Commonwealth Government-subsidised aged care service in Victoria.  They provide advocacy assistance to support older people to uphold their rights.

Phone: 03 9602 3066 or 1800 700 600 (free call in Victoria except from mobile phones)

Fax: 03 9602 3102

Email: era@era.asn.au

Web: www.era.asn.au

Address: Level 2, 85 Queen Street, Melbourne, Vic, 3000