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Everyone deserves a break
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13 locations across Victoria.
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Frequently asked questions
Knowing how to get started is the hardest part. Here are the most frequently asked questions to help you.
We are located across the state. You can download a full list of our locations here.
Not at all. Just give us a call and we’ll work with your current provider to arrange a smooth transition. Any unspent funds held by your current provider will be transferred and held by Services Australia. Just keep in mind your current provider has up to 70 days to provide you with a written final statement.
Just leave all the leg work to us and we’ll start planning the supports you need to secure continuity of care. And remember, we won’t charge any fees to transition your package to VMCH.
This is completely understandable. Receiving people into your home that you haven’t previously met can be daunting! We’re committed to ensuring that you are in full control of your services and your life.
Our staff are fully qualified, police checked and vaccinated. Plus, we’re a compassionate and understanding bunch. We’ll always respect your boundaries and we’ll be guided by what you have requested of us.
The best way to build a positive relationship with your care worker is to let them know how you like things to be done, and to also let them know if there is something else we could be doing for you.
Any feedback you provide to our support staff will be promptly communicated back to your case manager so they can explore and make relevant changes.
You don’t have to be Catholic to join us. We support thousands of people from diverse cultures and faiths.
If you have been assigned a Home Care Package but you have also been wait-listed for a higher level Home Care Package, you may be able to continue accessing services under CHSP until you are assigned the higher Home Care Package.
You will need to continue paying the CHSP client contribution privately. Unfortunately, the Home Care Package cannot fund this amount.
We do not charge any fees when purchasing products and services which are not available through our VMCH offerings. These include gardening, meals, maintenance, aids and equipment.
VMCH charges a fee only when clients choose a provider other than VMCH or the VMCH preferred option. Please refer to our latest fee schedule.
Yes, we do. Our staff are trained and experienced in supporting clients based on their choice of how involved they want us to be. Self-managed clients agree to partake in some of the tasks that a case manager would normally do, under a supported Home Care Package agreement.
Under a self-managed Home Care Package model, clients are also entitled up to a maximum hours of case manager support per fortnight (more support hours can be purchased through the Home Care Package).
Our latest fee schedule outlines the specific hours available to you as a self-managed consumer. For all supported clients, there is no limit to case manager hours.
Case managers are responsible for:
Your case manager will undertake both face-to-face and ‘behind the scenes’ functions to ensure the best possible care is provided to you.
No. By legislation, these fees cannot be charged to any clients new to VMCH.
VMCH offers supports all throughout Melbourne metro and regional Victoria. We also extend our services to southern NSW.
You can download a full list of our locations here.
We know it can be overwhelming moving your loved one to aged care. Let us help by answering the most common questions.
We understand that the decision to move into aged care can be difficult and everyone’s experience is different. Often a hospital stay triggers a family’s decision to start the search for aged care. Or you may notice that the person you support can’t manage day-to-day tasks on their own anymore. VMCH offers a variety of in-home services to help older people stay at home for longer. But in some cases, 24/7 care is required. VMCH can help with permanent or respite care.
We operate under the principles of Montessori; an approach dedicated to delivering exceptional care whilst supporting and empowering residents to do what they can for themselves. Our residences offer ageing in place, specialised dementia care, chronic disease management and respite. As a person’s needs change, we change with them. Qualified registered nurses lead a team of professional carers who are complemented by dedicated lifestyle staff members.
We generally say there are five steps to moving into aged care:
Pricing is dependent on individual means and asset testing. Payment can be made via a Refundable Accommodation Deposit (RAD), a Daily Accommodation Payment (DAP) or a combination of both. Supported places are available. For more information, please call our friendly team on 1300 698 624.
It can take as little as 24-hours to move you in, depending on availability, completion of application forms and assessments.
Our residences offer exceptional lifestyle programs, tailored to the resident’s individual needs. Activities may include group and individual sessions, community outings, resident interest groups (gardening, exercise, arts and crafts etc.), games and sensory stimulation.
Our chefs prepare delicious fresh and nutritious meals on-site daily. At several of our residences we offer a buffet service, allowing residents to serve themselves and stay as independent as possible.
We provide all our residents with a comfortable remote-controlled adjustable single bed, bedside drawers and an armchair. Naturally, you are more than welcome to bring your own small furniture items, artwork, decorations and mementos. This is your new home and we want you to feel comfortable as quickly as possible.
We welcome your pets to come and visit, however they cannot stay overnight or live permanently at the residence.
You can keep your own GP if they offer house calls. If your GP is unable to consult at the residence, we can certainly arrange a GP to care for your medical needs.
No. We welcome people from diverse cultures, nationalities, faiths and walks of life. What we share is our humanity, our respect for one another and the community we create together. Residents of all denominations have access to pastoral care services. Our team is here to ‘walk with you along the journey’ – offering spiritual support, help in times of need and to celebrate joyous occasions.
We can offer a short respite stay at any one of our aged care residences. Dependent on room availability, prospective residents can join us for two weeks or more. If you love the support and care received, we’ll be happy to discuss making the move permanent.
Get all your questions answered and see how we can help you on your NDIS journey.
The NDIS supports people with a permanent and significant disability that affects their ability to enjoy everyday life. It gives participants more choice and control over how, when and where their supports are provided.
You need to meet certain requirements to qualify for an individual support plan when it becomes available in the area where you live.
Eligibility requirements include:
For more information on access requirements go to the NDIS Access Eligibility Checklist web page.
Early intervention requirements include:
The NDIS website also has more information about early intervention access requirements.
The NDIS takes a flexible, whole-of-life approach to working with individuals and their family to develop a plan about what support they need to enjoy life, live independently and achieve their goals.
It provides participants with more choice and control over how, when and where their supports are provided.
It also provides certainty that they will receive support over their lifetime.
The NDIS will fund reasonable and necessary supports that help participants achieve their goals.
This may include:
Under the NDIS Act, a support will not be funded if it:
We have staff who are experts in the planning process. They can provide advice to assist you to make the most of your plan.
The NDIA has prepared the NDIS Planning Workbook, which can be found on the NDIS website: www.ndis.gov.au/participants/planning-process
Call our NDIS experts today
1300 698 642
Or contact the NDIS
1800 800 110*, 8am to 5pm (AEST) Monday to Friday
For people with hearing or speech loss, TTY 1800 555 677
Speak and listen, 1800 555 727
For people who need help with English, TIS 131 450
*1800 calls from fixed lines are free. Calls from mobiles may be charged.
We know you might have lots of questions about our retirement living communities. Here you’ll find the answers.
Come and visit us for a tour! We’d love to show you around and introduce you to some of the residents, so you can get a better understanding of what it’s like to live at one of our retirement living communities.
We also recommend that you sign up to our database so you can learn more about the individual properties come on the market.
We consider your safety and security is of the utmost importance to us. At all our villages we have staff either one site or on call 24/7. Our staff, neighbours, 24hr call system and CCTV provide great peace of mind for our residents.
Pets are absolutely welcome at all our retirement living communities, but we do ask you seek approval of management first. We want to make sure our communities are a wonderful place for those with and without pets, so we may ask you comply with a few guidelines to ensure a harmonious environment.
VMCH does offer a fantastic range of At-Home Aged Care services. If you need a little extra help at home and in the community, then we can provide the care you need. From cleaning, to shopping and allied health support. To find out more call 1300 698 624.
Retirement living is for people over 55 who can live independently in their own homes, and can participate and enjoy the community lifestyle.
In contrast, residents who live in an aged care residence can no longer live at home independently and require daily care for their health and safety.
Definitely! This is your home after all. Friends and family are welcome to stay with you for short periods. If you’re planning to have a visitor for an extended period of time, you’ll need to talk to the Manager.
Generally, any variations or alterations to the apartments, such as new paint colour scheme, alternate floor coverings, installation of permanent fixtures and other modifications will require the consent of management.
VMCH has retirement living communities across Camberwell, Deepdene, Clayton, Kyneton, Trentham, Eltham, Bacchus Marsh, Pakenham, Balwyn, Hawthorn, Brunswick West, Greensborough, Torquay, and Toorak.
We recommend that you consult your solicitor and financial planner or accountant before making this important decision.
You have the security of a 49-year lease. You may of course leave at any time of your own choosing.
No, stamp duty or GST are not applicable.
There is a weekly maintenance charge towards the operating cost of the communal facilities and services. This is set annually in relation to actual costs and in discussion with the resident committees at each of the sites.
You are responsible for insuring the contents of your home. Building insurance for your unit is included in the weekly maintenance fees.
The DMF is really an ‘enjoy now, pay later’ arrangement. This fee contributes to the capital cost of the amenities. By deferring these costs, entry into our community lifestyle is more affordable. You pay these deferred fees when you leave from the ingoing price paid by the next resident, which, in recent times, has usually returned more than the amount you paid.
A 24-hour emergency call service is provided to all residents and is included in the maintenance fees. Access to emergency assistance is by phone and pendant.
Our customer service team is happy to help with any questions or requests. Call us on 1300 698 624 or send us a message with the form below.
If you are looking for a job please head to careers.vmch.com.au
Opps! Looks like you’re outside Australia. If you’d like to enquire about support for someone in Australia please call our customer service team on 1300 698 624. If you’re looking a for job, please head to careers.vmch.com.au
We here at VMCH respectfully acknowledge the traditional owners of the lands on which we gather, and we would like to take a moment to honour the fact that we live on the lands of the oldest civilisation in the world. We acknowledge the stories, traditions and wisdom of Aboriginal and Torres Straight Islander peoples, and pay our respects to their elders past, present and emerging.
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