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VMCH Experience Charter
We know many of you or your loved ones come to us in times of confusion, stress or with expectations of a brighter future. Our professional and compassionate teams understand this and are with you on your life journey.
This Charter guides us to deliver the highest quality care and support to you, or your loved one.
Our Mission to continue the caring ministry of Jesus Christ, is central to who we are and what we offer. It comes to life through our everyday actions and in our work. We are called to really listen; we hear the needs of those we care for and we take time to discern what we can do to add meaning. This is how we support people to live their best lives.
You can find more about our Vision, Mission and Values and how they are integral to our work.
We aim to provide exceptional interactions and experiences that are consistently thoughtful, personal and easy, shaped around you or your loved one’s needs and wishes.
Our services include:
We are constantly looking at ways to improve, evolve and update our services based on:
The services we provide are all about relationships and connections with others. Our Catholic values underpin our approach to relationships and are the basis of the services we deliver to you.
We are committed to providing services which:
We have in place a comprehensive capability framework and provide extensive training for our staff so they will:
We know you want timely and relevant information. That is why we are making the following service promise.
When contacting us by phone, we aim to respond to you immediately or within six business hours. We will respond to all other correspondence within three working days.
If we cannot respond to your query within this timeframe, we will acknowledge your communication, let you know why we cannot fully respond and give you an estimated time of when you can expect a more detailed response.
Some enquiries are more complex and may require specialist knowledge, in which case we will connect you with another expert staff member. You will not have to repeat the information that you share with us during your initial enquiry, as we will pass it on, and they will respond accordingly.
Your information is held in accordance with the Privacy Act. This includes ensuring that your information is safe, regularly maintained and up-to-date.
We use your information to inform the services we provide and make your My VMCH Experience easy and seamless. For further information, see our Policy page.
If you would like more information about our services, please contact our Customer Service Centre.
1300 698 624
Customer Service hours
8am to 5pm Monday to Friday
Our customer service team is happy to help with any questions or requests. Call us on 1300 698 624 or send us a message with the form below.
If you are looking for a job please head to careers.vmch.com.au
Opps! Looks like you’re outside Australia. If you’d like to enquire about support for someone in Australia please call our customer service team on 1300 698 624. If you’re looking a for job, please head to careers.vmch.com.au
We here at VMCH respectfully acknowledge the traditional owners of the lands on which we gather, and we would like to take a moment to honour the fact that we live on the lands of the oldest civilisation in the world. We acknowledge the stories, traditions and wisdom of Aboriginal and Torres Straight Islander peoples, and pay our respects to their elders past, present and emerging.
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