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Frequently Asked Questions

How do I know if the person I care for needs to move into aged care?

We understand that the decision to move into aged care can be difficult and everyone’s experience is different. Often a hospital stay triggers a family’s decision to start the search for aged care. Or you may notice that the person you support can’t manage day-to-day tasks on their own anymore. VMCH offers a variety of in-home services to help older people stay at home for longer. But in some cases, 24/7 care is required. VMCH can help with permanent or respite care.

What level of care is provided?

We operate under the principles of Montessori; an approach dedicated to delivering exceptional care whilst supporting and empowering residents to do what they can for themselves. Our residences offer ageing in place, specialised dementia care, chronic disease management and respite. As a person’s needs change, we change with them. Qualified registered nurses lead a team of professional carers who are complemented by dedicated lifestyle staff members.

What steps are required to move into aged care?

We generally say there are five steps to moving into aged care:

  1. Our friendly admissions team can walk your through the process and help you understand the costs. Call them today on 1300 845 526.
  2. Register with My Aged Care (a government aged care service).
  3. Organise an aged care assessment with the government Aged Care Assessment Team (ACAT). They will come and meet you at your home and help you to determine the level of care required.
  4. Take a tour of one of our aged care residences. We have 11 residences across Victoria.
  5. Complete an application form and speak to our admissions team who can advise of availability.

How much does it cost?

Pricing is dependent on individual means and asset testing. Payment can be made via a Refundable Accommodation Deposit (RAD), a Daily Accommodation Payment (DAP) or a combination of both. Supported places are available. For more information, please call our friendly admissions team on 1300 845 526.

When can I move in?

It can take as little as 24-hours to move you in, depending on availability, completion of application forms and assessments.

What are the lifestyle/activity programs?

Our residences offer exceptional lifestyle programs, tailored to the resident’s individual needs. Activities may include group and individual sessions, community outings, resident interest groups (gardening, exercise, arts and crafts etc.), games and sensory stimulation.

What is the food like?

Our chefs prepare delicious fresh and nutritious meals on-site daily. At several of our residences we offer a buffet service, allowing residents to serve themselves and stay as independent as possible.

What can I bring when I move into the residence?

We provide all our residents with a comfortable remote-controlled adjustable single bed, bedside drawers and an armchair. Naturally, you are more than welcome to bring your own small furniture items, artwork, decorations and mementos. This is your new home and we want you to feel comfortable as quickly as possible.

Can I have a pet?

We welcome your pets to come and visit, however they cannot stay overnight or live permanently at the residence.

What are the visiting hours?

The residence is your home and we do not have restrictions on your loved ones coming to visit. However, we do ask that you respect the other residents and observe their privacy.

Can I keep my own General Practitioner (GP)?

You can keep your own GP if they offer house calls. If your GP is unable to consult at the residence, we can certainly arrange a GP to care for your medical needs.

Do I have to be Catholic to live at a VMCH Aged Care Residence?

No. We welcome people from diverse cultures, nationalities, faiths and walks of life. What we share is our humanity, our respect for one another and the community we create together. Residents of all denominations have access to pastoral care services. Our team is here to ‘walk with you along the journey’ – offering spiritual support, help in times of need and to celebrate joyous occasions.

What if I only need care for a short time?

We can offer a short respite stay at any one of our aged care residences. Dependent on room availability, prospective residents can join us for two weeks or more. If you love the support and care received, we’ll be happy to discuss making the move permanent.

Connect with VMCH

Contact us

Our customer service team is happy to help with any questions or requests. Call us on 1800 036 377 or send us a message with the form below.

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