VMCH commits to upholding the Rights of people we support, consistent with our Vision, Mission and Values.

We strive for excellence and continuous improvement. Our services are regularly reviewed and we welcome all feedback.

To provide feedback or make a complaint you can send an email using the form on this page or call 1800 798 921 or talk to a staff member from your service.

We have procedures in place to record and respond to all feedback which is reviewed by senior staff.

You can download a copy of our Customer Handbook which details our policies and feed back procedures here or for children’s services here.

If, at any time, you want someone independent to speak on your behalf, or if you are concerned that there has been breach of Human Rights, there are a range of organisations that can help – including those listed below.

 Advocacy Contacts

Disability Services Commissioner

Level 20, 570 Bourke St Melbourne Vic 3000

Ph:1800 677 342


TTY: 1300 726 563

National Relay Service: and then 1800 677 342

Association for Children with Disability

Suite 1, 587 Canterbury Road,

Surrey Hills, VIC 3127

Ph: (03) 9880 7000

Rural: 1800 654 013


Disability Resource Centre

Ross House Association 247-251 Flinders Lane

Melbourne VIC 3000

Ph: (03) 9671 3000


Office of the Public Advocate (OPA)

Level 1, 204 Lygon St

Carlton Vic 3053

Ph: 1300 309 337

TTY:  1300 305 612


Victorian Aboriginal Community Controlled Health Organisation Inc. 

7–23 Sackville Street

PO Box 1328

Collingwood Vic 3066

Ph: 03 9411 9411


VALID Inc – The Victorian League for Individuals with a Disability

235 Napier Street
Fitzroy Vic 3065

Ph: (03) 9416 4003

Rural Vic 1800 655 570

E: (advocacy) General Enquires