VMCH commits to upholding the Rights of people we support, consistent with our Vision, Mission and Values.
We strive for excellence and continuous improvement. Our services are regularly reviewed and we welcome all feedback.
To provide feedback or make a complaint you can send an email using the form on this page or call 1300 698 624 or talk to a staff member from your service.
We have procedures in place to record and respond to all feedback which is reviewed by senior staff.
You can download a copy of our Client Handbook which details our policies and feed back procedures here or for children’s services here. There is also an Easy Read version of our Client Handbook, please click here.
If, at any time, you want someone independent to speak on your behalf, or if you are concerned that there has been breach of Human Rights, there are a range of organisations that can help – including those listed below.
NDIS Commission Complaints
Level 20, 570 Bourke St Melbourne Vic 3000
Ph: 1800 035 544
TTY: 133 677
Association for Children with Disability
Suite 1, 587 Canterbury Road,
Surrey Hills, VIC 3127
Ph: (03) 9880 7000
Rural: 1800 654 013
Disability Resource Centre
3rd floor Ross House, 247 Flinders Lane
Melbourne VIC 3000
Ph: (03) 9671 3000
Office of the Public Advocate (OPA)
Level 1, 204 Lygon St
Carlton Vic 3053
Ph: 1300 309 337
TTY: 1300 305 612
Victorian Aboriginal Community Controlled Health Organisation Inc.
17–23 Sackville Street
PO Box 1328
Collingwood Vic 3066
Ph: 03 9411 9411
VALID Inc – The Victorian League for Individuals with a Disability
130 Cremorne Street
Richmond Vic 3121
Ph: (03) 9416 4003
NDIS Hotline: 1800 655 570