Protected: All about care management services

Name: Villa Maria Catholic Homes
Address: 486 Albert Street, East Melbourne, VIC, 3002, Australia
Telephone: +1300 698 624
Price range: Contact Us

14 April 2025

14 Apr 2025

Care management services are designed to help you get the most from your Support at Home (SAH) package.

An older woman in red laughing in the direction of a man who is blurred out.

In summary:

A significant part of your Support at Home package is care management services
This involves care planning, service coordination, monitoring, review and evaluation, and support and education
A care partner oversees your care management services
Packages can also be self-managed.

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All about care management services

One of the most valuable parts of your Support at Home (SAH) package is care management services. These services are delivered by experienced care partners, who take the time to understand your unique needs, goals and preferences.

Our care partners are trained professionals who are passionate about helping older Australians live independently, safely and in the way that suits them best.

A care partner and his client laughing over a cup of tea while talking about care management services.

What does care management include?

Care management services are designed to help you get the most from your SAH package. They cover four key areas:

Activities	Description
Care planning	• Identifying and assessing participant needs, goals, preferences and existing supports • Developing and reviewing care plans • Reviewing agreements.
Service coordination	• Communication and coordination with workers involved in the delivery of services, and with the participant and their family or informal carers • Budget management and/or oversight • Facilitating transitions in care.
Monitoring, review and evaluation	• Engaging in ongoing care discussions • Case conferencing • Monitoring and responding to changing needs and emerging risks • Evaluating goals, service quality and outcomes.
Support and education	• Supporting participants to make informed decisions • Supporting and integrating reablement approaches • Providing independent advice, information and resources • Health promotion and education • System navigation and linkage • Problem solving issues and risks • Ensuring participant views, rights and concerns are heard and escalated • Assisting the participant with providing complaints and feedback.

Are you interested in securing a Home Care Package before the transition?

Get in touch and we’ll help you get started.

Learn more

A care worker explaining care management services to his client.

What is a care partner?

A care partner is the person who delivers care management services to you. Think of them as your trusted go-to! They’ll support you to understand your options, coordinate your supports, and advocate for what matters most to you.

At VMCH, our care partners have the right qualifications (such as a Certificate IV in Aged Care) and genuinely care about making a difference in your life. They’re not just skilled – they’re compassionate, respectful, and focused on your wellbeing.

Can I self-manage my package?

Yes, you can! If you’d prefer to be more hands-on, you have the option to self-manage your services. This means you might choose to:

Select and organise your own care workers
Coordinate and schedule your own services
Pay invoices upfront and be reimbursed later.

Self-management must be agreed upon between you and VMCH, so we can make sure the right supports are in place. Even if you self-manage, you’ll still receive care management to ensure everything runs safely, smoothly and in line with SAH requirements.

An older woman in red using her laptop to investigate care management services.

Want to discuss home care options?

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Acknowledgement of Country

We here at VMCH respectfully acknowledge the traditional owners of the lands on which we gather, and we would like to take a moment to honour the fact that we live on the lands of the oldest civilisation in the world. We acknowledge the stories, traditions and wisdom of Aboriginal and Torres Strait Islander peoples, and pay our respects to their elders past, present and emerging.