We’re committed to upholding the rights of the people we support, and we strive for excellence and continuous improvement. That’s why we welcome your feedback about any matters. Rest assured, all feedback is recorded and responded to.
You’ve got a few options to share your feedback.
- Book an appointment to talk to someone face-to-face.
- If you want someone independent to speak on your behalf, or if you are concerned that there has been breach of Human Rights, there is a range of organisations that can help.
- Pick up a ‘Have Your Say’ form. Alternatively, you can download the Have Your Say form here (https://vmch.com.au/wp-content/uploads/2020/08/VMCH_Have-Your-Say_A4_Aug20.pdf).
External Complaint Mechanisms
If you do not feel comfortable raising a complaint directly with us or continue to be dissatisfied after raising your concern with us, assistance is available. These services are free and confidential.
Older Persons Advocacy Network (OPAN):
Promoting the rights of aged care recipients.
1800 700 600
Aged Care Quality and Safety Commission:
For complaints about government-funded aged care.
1800 951 822
Disability Services Commissioner:
For complaints about your disability support service.
1800 677 342
National Disability Insurance Scheme:
For complaints about the NDIS.
1800 800 1100
Health Complaints Commissioner:
For complaints about Victorian health procedures.
1300 582 113