Changing home care providers

Change your home care to a provider you can trust

Switching providers is easier than you may think.

Don’t settle for less than the best.

When you first started comparing home care package providers, your criteria for what you wanted or prioritised may have looked very different now you’re receiving services.

Let’s face it, you don’t know what you don’t know. Now that you’ve got the knowledge to better decide what’s most important to you, you might be ready to change providers. The good news is it’s easier than you may think.

Some common reasons for switching providers:

  • Your provider has stopped delivering Home Care Packages.
  • You didn’t think you would need a case manager to support you, but now you realise you do.
  • You’re looking for a provider who can support people from diverse nationalities, faiths, and backgrounds.
  • You’re unhappy with the care or services you’re currently receiving.
  • You want a responsive and caring customer care team.
  • You’re not happy with the fees.


Whatever the reason, we are here to help. We can step you through the entire process. Click the link if you want to jump to the steps to switch your Home Care Package or keep reading to bust some myths about changing providers.

You can also click here to download a provider checklist to help understand what each provider offers.

Ready to switch to VMCH?

Call us on 1300 698 624 to get started.

Before we get into the ‘how’, let’s bust some of the myths about switching home care providers.

Myth: Switching providers is hard.

Honestly, the hardest part is choosing your new provider. If you’re considering moving or you’ve chosen VMCH, please give us a call on 1300 698 624. We’ll work with your current provider to arrange a smooth transition. Leave all the leg work to us, it’s that easy.


Myth: It’s expensive to switch.

Not at all. Providers are not allowed to charge you exit fees and you also won’t lose any unspent funds held by your current provider. The funds will be returned to the government and made available to VMCH to access on your behalf after 70 days.

Myth: I could lose my Home Care Package.

This is a horrible thought, and let us reassure you that you cannot have your package taken from you because you switch providers. Whether you change once or multiple times, your package remains with you. Just remember, you need to start with your new provider within 56 days of finishing up with your old one.


Myth: It won’t get better if I switch.

There is certainly a risk in moving providers as you never know if they’re going to deliver on their promises until you start. At VMCH, we pride ourselves on providing the very best customer care and quality services. We’ve been around a long time and like to think of ourselves as experts at what we do. When you choose us, you’re choosing a reputable, Catholic, for-purpose provider of quality care and services.

Steps to switching your Home Care Package

Sometimes the hardest step is picking up the phone. We understand. VMCH is here to guide you through the process. We promise, it’s much easier than you might think.

Compare Home Care Package Providers

As much as we would love you to just pick us, we also want to be the best fit for you. So, it is a good idea to review a few providers before making your decision.

Get expert advice

Our passionate Home Care team are ready to listen and to provide recommendations on switching your package. We can answer all your questions, and make sure we’re the right provider for you.
Call 1300 698 624

Tell you current provider you want to switch.

To switch providers, you simply need to write to them and let them know you’re moving. Most providers have a notice period of about two weeks but check your Home Care Agreement to make sure.


If you choose VMCH, please tell us the name of your current provider and provide us with their contact details. We’ll get in touch with them and ensure your unspent funds are transferred smoothly.

Relax and enjoy VMCH services

You’re all done! Put your feet up and relax while you wait for the start date of your new provider. Any unspent funds will be transferred to the new provider. If you choose VMCH, we’ll be in touch to discuss your needs and develop your new plan.

Do you need help switching providers?

Switching Home Care Package providers can definitely feel overwhelming. Our Home Care team can talk you through the entire process. Call 1300 698 624 with any questions now.

Learn more about Home Care Packages

For more information about our Home Care services and learn exactly what we can offer you, head to our Help at Home page.

Phone VMCH Home Care

1300 698 624

Email VMCH Home Care

Book a VMCH call back

Schedule phone call

Or click here to submit an online enquiry.

Connect with VMCH

Contact us

Our customer service team is happy to help with any questions or requests. Call us on 1300 698 624 or send us a message with the form below.

If you are looking for a job please head to

Opps! Looks like you’re outside Australia. If you’d like to enquire about support for someone in Australia please call our customer service team on 1300 698 624. If you’re looking a for job, please head to