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Changing home care providers
When you first started comparing home care package providers, your criteria for what you wanted or prioritised may have looked very different now you’re receiving services.
Let’s face it, you don’t know what you don’t know. Now that you’ve got the knowledge to better decide what’s most important to you, you might be ready to change providers. The good news is it’s easier than you may think.
Some common reasons for switching providers:
Whatever the reason, we are here to help. We can step you through the entire process. Click the link if you want to jump to the steps to switch your Home Care Package or keep reading to bust some myths about changing providers.
You can also click here to download a provider checklist to help understand what each provider offers.
Myth: Switching providers is hard.
Honestly, the hardest part is choosing your new provider. If you’re considering moving or you’ve chosen VMCH, please give us a call on 1300 698 624. We’ll work with your current provider to arrange a smooth transition. Leave all the leg work to us, it’s that easy.
Myth: It’s expensive to switch.
Not at all. Providers are not allowed to charge you exit fees and you also won’t lose any unspent funds held by your current provider. The funds will be returned to the government and made available to VMCH to access on your behalf after 70 days.
Myth: I could lose my Home Care Package.
This is a horrible thought, and let us reassure you that you cannot have your package taken from you because you switch providers. Whether you change once or multiple times, your package remains with you. Just remember, you need to start with your new provider within 56 days of finishing up with your old one.
Myth: It won’t get better if I switch.
There is certainly a risk in moving providers as you never know if they’re going to deliver on their promises until you start. At VMCH, we pride ourselves on providing the very best customer care and quality services. We’ve been around a long time and like to think of ourselves as experts at what we do. When you choose us, you’re choosing a reputable, Catholic, for-purpose provider of quality care and services.
Sometimes the hardest step is picking up the phone. We understand. VMCH is here to guide you through the process. We promise, it’s much easier than you might think.
Compare Home Care Package Providers
As much as we would love you to just pick us, we also want to be the best fit for you. So, it is a good idea to review a few providers before making your decision.
Get expert advice
Our passionate Home Care team are ready to listen and to provide recommendations on switching your package. We can answer all your questions, and make sure we’re the right provider for you.
Call 1300 698 624
Tell you current provider you want to switch.
To switch providers, you simply need to write to them and let them know you’re moving. Most providers have a notice period of about two weeks but check your Home Care Agreement to make sure.
If you choose VMCH, please tell us the name of your current provider and provide us with their contact details. We’ll get in touch with them and ensure your unspent funds are transferred smoothly.
Relax and enjoy VMCH services
You’re all done! Put your feet up and relax while you wait for the start date of your new provider. Any unspent funds will be transferred to the new provider. If you choose VMCH, we’ll be in touch to discuss your needs and develop your new plan.
Switching Home Care Package providers can definitely feel overwhelming. Our Home Care team can talk you through the entire process. Call 1300 698 624 with any questions now.
For more information about our Home Care services and learn exactly what we can offer you, head to our Help at Home page.
Phone VMCH Home Care
1300 698 624
Email VMCH Home Care
Book a VMCH call back
Schedule phone call
Or click here to submit an online enquiry.
Our customer service team is happy to help with any questions or requests. Call us on 1300 698 624 or send us a message with the form below.
If you are looking for a job please head to careers.vmch.com.au
Opps! Looks like you’re outside Australia. If you’d like to enquire about support for someone in Australia please call our customer service team on 1300 698 624. If you’re looking a for job, please head to careers.vmch.com.au
We here at VMCH respectfully acknowledge the traditional owners of the lands on which we gather, and we would like to take a moment to honour the fact that we live on the lands of the oldest civilisation in the world. We acknowledge the stories, traditions and wisdom of Aboriginal and Torres Straight Islander peoples, and pay our respects to their elders past, present and emerging.
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