This is completely understandable. Receiving people into your home that you haven’t previously met can be daunting! We’re committed to ensuring that you are in full control of your services and your life.

Our staff are fully qualified, police checked and vaccinated. Plus, we’re a compassionate and understanding bunch. We’ll always respect your boundaries and we’ll be guided by what you have requested of us.

The best way to build a positive relationship with your care worker is to let them know how you like things to be done, and to also let them know if there is something else we could be doing for you.

Any feedback you provide to our support staff will be promptly communicated back to your case manager so they can explore and make relevant changes.

You don’t have to be Catholic to join us. We support thousands of people from diverse cultures and faiths.

If you have been assigned a Home Care Package but you have also been wait-listed for a higher level Home Care Package, you may be able to continue accessing services under CHSP until you are assigned the higher Home Care Package.

You will need to continue paying the CHSP client contribution privately. Unfortunately, the Home Care Package cannot fund this amount.

We do not charge any fees when purchasing products and services which are not available through our VMCH offerings. These include gardening, meals, maintenance, aids and equipment.

VMCH charges a fee only when clients choose a provider other than VMCH or the VMCH preferred option. Please refer to our latest fee schedule.

Yes, we do. Our staff are trained and experienced in supporting clients based on their choice of how involved they want us to be. Self-managed clients agree to partake in some of the tasks that a case manager would normally do, under a supported Home Care Package agreement.

Under a self-managed Home Care Package model, clients are also entitled up to a maximum hours of case manager support per fortnight (more support hours can be purchased through the Home Care Package).

Our latest fee schedule outlines the specific hours available to you as a self-managed consumer. For all supported clients, there is no limit to case manager hours.

Case managers are responsible for:

• Ensuring you are provided with safe and effective personal care and/or clinical care
• Reviewing your Home Care Agreement and care plan
• Coordinating and scheduling your services
• Ensuring your care is aligned with other supports you are receiving
• Providing a point of contact for you and your nominated representatives
• Ensuring the care you are provided is culturally appropriate
• Identifying and addressing any risks to your safety.

Your case manager will undertake both face-to-face and ‘behind the scenes’ functions to ensure the best possible care is provided to you.

No. By legislation, these fees cannot be charged to any clients new to VMCH.

VMCH offers supports all throughout Melbourne metro and regional Victoria. We also extend our services to southern NSW.

Download a full list of our locations.