From 1 July 2019, organisations providing aged care services in Australia are required to be compliant with the new Aged Care Quality Standards.
Residential and Retirement Services General Manager, Voula Yankoulas, says the new standards unashamedly focus on the customer and their choice and dignity.
“The new standards are a positive move forward, as they are based on customer feedback and outcomes, rather than processes and documentary evidence.”
The previous four standards have now been replaced with 8 standards covering:
1. Consumer dignity and choice
2. Ongoing assessment and planning with consumers
3. Personal care and clinical care
4. Services and supports for daily living
5. Organisation’s service environment
6. Feedback and complaints
7. Human resources
8. Organisational governance.
In addition to the focus on customer choice, other key changes include the focus on organisational governance, open disclosure and the new charter of rights.
“In many ways it challenges all of us as a society to be present to ageism and the benefits residents can obtain from being active participants in their care as we do things with them rather than for them.”
Voula says VMCH was one of the first providers to undergo an accreditation under the new standards within Australia, with Wantirna receiving their unannounced re-accreditation visit on July 2, 2019.
“The site did extremely well against all standards and reflect the excellent preparation undertaken for the audit. With over a third of residents and families consulted by the assessors during the accreditation audit, the overall feedback was positive.”
As VMCH prepares for the next re-accreditation audit at St Catherine’s, the focus is to engage with all residents and their families and provide them with as many opportunities to do things for themselves with purpose.
“There is a great introductory session on iLearn and specific training on the new standards will continue to be provided to all staff. This is also complemented with other training such as Montessori and behaviour awareness that all focus on the individual and understanding the person.”